Transcorp Hilton
|RESERVATION SALES AGENT
Abuja, F.C.T, Nigeria
Summary
Managed reservation processes and client inquiries for a leading hospitality brand, ensuring seamless booking experiences and high customer satisfaction.
Highlights
Processed a high volume of guest reservations, accurately managing booking details and special requests to ensure a smooth check-in process.
Provided exceptional customer service to diverse clientele, resolving inquiries and issues promptly to maintain a high level of guest satisfaction.
Utilized reservation systems, including Oracle, to efficiently manage bookings and contribute to optimized room occupancy.
Collaborated effectively with front desk and sales teams to communicate booking changes and ensure coordinated guest services.